One of the first things I noticed when I stepped into Board Chairman Adam Lee’s office was the beautiful nature photography displayed on the walls. Turns out it’s his work. But more about that later.
First, I was interested in finding out how a business partnership that started with a handful of used cars on consignment, and about $1,000, became a company with 14 new car franchises, 13 used car dealerships, and the highest volume car sales in all of Maine.
Lee Auto Malls has been family owned and operated for three generations. But as Adam Lee explained to me, more than 50 years of family work ethic is just part of the story. He credits the company’s commitment to unparalleled customer service with much of the company’s success.
Just how serious is Lee Auto Malls about customer service? To make sure that each customer’s car-buying experience a positive one, there’s an owner in every new car location. Every customer call and email is answered, personally. And owners and managers even share their email and cell numbers with customers.
As a result, people return to Lee Auto Malls again and again (and refer their friends, as well).
Passionate about support
Lee Auto Malls has long supported the communities in which they do business — through charitable contributions, employee volunteer programs, and personal service. Key program areas include education, health, arts, community development, and the environment (and yes, Lee Auto Malls sells more hybrid vehicles than anyone else in the state). The photographs in Adam’s office were yet another example of his love of Maine, and his commitment to preserve Maine’s pristine natural environment.
Adam Lee received an environmental award from the Natural Resources Council of Maine, and serves on the Advisory Board for Maine Audubon. And he shares his time and talents with the Maine Organic Farmers and Gardeners Association (MOFGA), the Muskie Board of Visitors , and the Maine Public Broadcasting Network (MPBN).
Lee Auto Malls is also a long-time underwriter and supporter of WMPG radio (these days, Adam particularly enjoys the blues shows).
To find a dealership near you, check out the Lee Auto Malls online at Leeautomalls.com, or call 866-864-9891.
WMPG Volunteer Kathy Gulrich is often seen around the station subbing for the Evenin’ Sun Blues and other programs.